Flemish media and technology consumers can be divided into 5 segments, or media profiles. This year, instead of merely focusing on variety and frequency of media use, we have based our segmentation on the contrast between use of traditional and digital media, the frequency of using media devices, and attitudes and opinions regarding the impact of digital innovation. As a result, digimeter 2017 has 5 media profiles instead of 4.
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Disruptors account for a fifth of the Flemish population and are the youngest segment. For them, digital media has largely replaced traditional media. They mainly watch videos online, and prefer to stream their music. They also rely less on phone calls, e-mail and SMS, and are adept users of messaging apps and social networks. The smartphone is their central device, both in terms of adoption rate and usage frequency.
Mostly in their thirties, Media Maniacs are a bit older than Disruptors. They live with their partners, are highly educated and have established careers. What sets them apart is their tendency to blend digital media and technology with traditional media, like radio broadcasting and music streaming. They consume all media at a high rate, however, and seem to experience the highest level of smartphone dependency. Most Media Maniacs agree that digital media has invaded our personal lives.
Augmented Traditionalists consider traditional media the cornerstone of their media consumption, but enrich this with a layer of digital consumption. However, digital media are less strongly present in this group than with Media Maniacs. Compared to Strugglers – who also base their media diets on traditional media – Augmented Traditionalists are comfortable with and confident using digital media.
Strugglers mainly consume traditional forms of media. Since last year, a large number of former Resistors have shifted into this segment. Strugglers are eager to explore the possibilities of digital media and technology, but often lack skills and experience. They are familiar with social media, but they are concerned about their impact on their privacy. And while they explore online platforms for video and music, they still consume live TV programming and radio broadcasting on a daily basis.
Resistors are slow to accept innovation, and tend towards stability. They resist the digital temptation and stick to traditional forms of media and technology. As a result, they are slow to acquire internet connections, smartphones, computers and tablets. They are also the most skeptical about the potential benefits of digital media. Since last year, some former Resistors have developed more positive attitudes towards digital media and have migrated into the Strugglers segment.
Biggest conclusion of Digimeter 2018 is that consumers are building a more grown up relationship with their digital partner. It takes two to tango; the consumer expects of you, companies who offer digital solutions, that they are involved as a full-fledged partner in your new digital innovations.
The success of an evolution to an AI and data driven economy are largely dependent on the consumer’s trust in the technology and the companies behind that technology. Digimeter shows that only 10% has no confidence in technology en two thirds of consumers see clear advantages.
More then ever transparency in data use and business models will be a differentiating factor in the digital playing field. We will stay on top of attitudes to AI and data driven products and services, on the one hand through Digimeter and on the other hand through organising user testing in real contexts for next generation digital solutions. This way consumers and companies can explore the advantages of digital technology together.
Is your company working on digital innovation? Do you have an idea, a first prototype or an almost finished product, but are you missing real life feedback of potential end users? Contact Eva Steenberghs.