User Research Toolkit

In a living lab, (potential) users become co-designers and testers of new applications or processes. The innovation runs through a number of adaptation and improvement stages, with a focus on all types of users and their specific needs and wishes.

About the user research toolkit

Living lab research also includes multiple stakeholders from the innovation ecosystem, thus driving collaboration and knowledge exchange. (Un)Expected solutions come to mind fast(er) during the living lab research, which can lead to more successful market launches.

In each project, imec.livinglabs conducts this process through a quasi-experimental trajectory:

  • A pre-test in which the current state-of-the-art in the innovation domain is assessed; this also functions as a baseline measurement to assess the added value of the innovation in the post-test stage.
  • The intervention stage encompasses all field trial research steps.
  • The post-test stage in which the added value of the innovation is assessed.


In every trajectory, we assemble a customized mix of research methods and tools, based on the concrete requests and needs of the project instigator. This generally comprises a combination of co-creation sessions, stakeholder interviews, survey techniques, lab testing, real life testing and validation workshops.


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