/ICT Operations Manager

ICT Operations Manager

Computer and IT - Leuven | More than two weeks ago

As IT Operations Manager you will ensure the smooth running of the entire ICT production environment (incl software, datacenters, network, endpoint devices, ...).

ICT Operations Manager 

What you will do

Your role as IT Operations Manager is to ensure the smooth running of the entire ICT production environment (incl software, datacenters, network, endpoint devices, ...). You will work with over 20 external partner organizations (level 2 + level 3 support) along with a team of service owners and our internal L1.   Your leadership will be pivotal in defining and executing the ICT operations strategy, establishing and implementing IT policies and procedures that foster strong security and risk management. You are responsible for business continuity and disaster recovery.  You will report to the VP ICT. 
In general, this means that you will be: 
Accountable for following processes: 

  • ICT crisis management/ Disaster Recovery Management 
  • Incident management (incl 24x7 for critical scope)
  • Service request management (incl access mgmt / license mgmt)
  • Release management (incl CAB)
  • Asset management (CMDB)
  • Problem management
  • Run reporting, monitoring & alerting.
  • Continuous improvement, process automation
  • Security operations
  • Operational budget management
  • Drive vendor management (standardization, negotiation and compliance follow up, relationship & risk management, recurring performance follow up...)
  • VIP support

Participate in following strategic ICT processes:

  • Stakeholder management
  • Community support
  • Long term investment planning
  • Training & development
  • Performance management (matrix organization)
  • Audit management
  • Vendor Management – in alignment with the procurement department  

Own operational routines – including:

  • Daily standup
  • Monthly service review (roll up)
  • Vendor service reviews
  • Monthly stakeholder report out 

What we do for you

We offer you the opportunity to join one of the world’s premier research centers in nanotechnology at its headquarters in Leuven, Belgium. With your talent, passion and expertise, you’ll become part of a team that makes the impossible possible. Together, we shape the technology that will define the society of tomorrow. 

We are committed to being an inclusive employer (http://www.imec-int.com/en/careers#diversity) and proud of our open, multicultural, and informal working environment with ample possibilities to take initiative and show responsibility. In everything we do, your future colleagues are guided by the imec values of passion, excellence, connectedness, and integrity. We commit to supporting and guiding you in this process, not only with words but also with tangible actions. Through imec.academy, 'our corporate university', we actively invest in your development to further your technical and personal growth. 

We are aware that your valuable contribution makes imec a top player in its field. Your energy and commitment are therefore appreciated by means of a market appropriate salary with many fringe benefits. 

Who you are

  • You have a master’s degree, preferably in computer science or engineering or similar by experience. 
  • You have a passion for implementing and enforcing policies and a proven experience on doing so in the context of ICT operations. 
  • You are a team player and with your no-nonsense attitude, you coordinate your team to get the job done. You can manage a team but are also close enough to the operations to step in if and when needed. 
  • You have an open mind and a fluent knowledge of English (Dutch is an advantage). 
  • We work in a matrix organization and with a significant partner network. Therefore, it is important that you feel comfortable in a complex and demanding environment. You are outspoken, and understand the importance of stakeholder management, both within imec and with our partners. 
  • You have experience working with ServiceNow or similar tools. 

IMEC and its affiliates will not accept unsolicited resumes from any source other than directly from a candidate. IMEC will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (hereafter “Agency”) to have been referred by the Agency free of charge. IMEC will not pay a fee to any Agency that does not have a prior written agreement with IMEC, validated by its HR department, in place regarding a specific job opening and allowing to submit resumes.

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