Smooved: Customer Success Associate - Dutch native

Brussel - Business Operations
More than two weeks ago


Smooved   takes the hassle out of moving so that you can settle in. 

Smooved offers a free, online one-stop-shop to optimize all your moving administration in one go - through smart comparison modules for energy, telecom, insurance etc. Smooved is free for the mover – we get commissions from utility suppliers for optimizing the customer experience. Smooved was founded in 2019 by Nathan Coox, Ignace Buelens and Laurens Vanpoucke – and is backed by some of Belgium’s most legendary tech entrepreneurs.

Your mission

As an important part of our Operations team, your responsibilities will include:

  • Growing a deep understanding of Smooved’s product, as well as those of our utility partners
  • Helping customers optimize their current utility contracts during their move
  • Forwarding your customers’ voices in the business, directly impacting product development decisions
  • Optimizing and developing processes to improve customer success
  • Troubleshooting, looking for both effective and efficient solutions for problems

Why Smooved?

By working at Smooved, you’ll get the opportunity to:

  • Play a key role within a fastgrowing start-up
  • Be part of an open, respectful and fun company culture
  • Have a real impact on the company’s growth and evolution
  • Work with people who love what they do every day
  • Expand your network in Belgium’s start-up scene at Start It @KBC, Birdhouse by Belfius and imec.istart

Who we need

We are looking for an entrepreneurial person:

  • B. Sc. in preferably Marketing or Business – willingness to learn trumps experience
  • Dutch native, French strong +
  • Being able to make a customer smile, even from behind a phone or computer
  • Entrepreneurial mindset, ready to get your hands dirty
  • To-the-point and precise communication skills (both written and verbal)
  • Combine strong empathy with a solution-minded, goaloriented mindset and approach
  • Being comfortable speaking to a wide range of people covering a wide range of situations
  • Learning new technologies and better ways of working is your passion
  • A true team player, taking ownership and taking care of your peers

Your best bud

Your closest teammate will be Ignace Buelens:

  • Ignace is in charge of Operations and the business side of Product Development
  • Ignace has a background in Law and Economics at KU Leuven
  • He spent a few years in tax consulting, before taking on a digital traineeship at a large bank


Drop us an email with your resume   (bonus points for a short video) and we’ll get back to you!

Job posted: 28/5/20
Office: Brussel

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