Senior Sales Operations Specialist

Sales Operations Specialist 

About the Job

The Sales Operations Specialist will support the management and execution of business systems and processes necessary for the continued growth of IC-Link’s business in North America. This role supports pre- and post-sales activities in a fast-paced sales environment.

What You’ll Do

• Own documentation of customer portfolio, funnels, and sales metrics for business reports by updating CRM/PowerBI and managing customer accounts alongside Business Development Managers and Project Managers.
• Assist Business Development Managers and project team members with quotations, pricing suggestions, RFQ reviews, and customer order management.
• Interact directly with customers to ensure smooth, accurate order handling and excellent customer service.
• Analyze operational and sales metrics, providing insights to the business development team on trends, opportunities, and technical/customer issues.
• Communicate with the Business Development team to recommend service improvements and strategies to grow market share.
• Collaborate with local management and global headquarters to continuously improve sales processes and business intelligence systems.
• Drive operational excellence by identifying and executing processes that improve efficiency and metrics.
• Manage relationships with customers and partners, ensuring systems and processes enhance customer service and collaboration.
• Represent IC-Link at tradeshows and corporate events; support Business Development Managers with on-site customer visits.
• Build and nurture relationships with partners, customers, and vendors to improve operational processes.

What You Have

• A bachelor’s degree or equivalent experience.
• 5+ years of experience in customer support or business operations within a sales organization, with a focus on order management and demand forecasting.
• Experience working with leading foundries or in ASIC/semiconductor industries is a plus.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Experience using Dynamics 365, PowerBI, or similar tools (e.g., Salesforce, Tableau).
• Strong data analysis skills with the ability to summarize clearly and concisely.
• High attention to detail, accuracy, and quality.
• Excellent communication skills—customer-oriented and diplomatic.
• Ability to manage multiple priorities in a fast-paced sales environment.
• Adaptability and a proactive approach to both collaborative and independent work.
• Sound judgment in problem-solving and priority recognition.

Who You Are

• A flexible team player who supports others.
• Open to change and sees it as an opportunity to learn and grow.
• A quick learner eager to develop new skills.
• Willing to travel occasionally to imec’s headquarters in Belgium or other global offices.

What We Offer

We offer you the opportunity to join one of the world’s premier research centers in nanotechnology at our headquarters in Leuven, Belgium. With your talent, passion, and expertise, you’ll be part of a team shaping the technology that will define tomorrow’s society.

• Inclusive, multicultural, and informal work environment
• Opportunities for personal initiative and responsibility
• Career development through imec.academy—our corporate university
• Competitive salary with a wide range of fringe benefits
• Supportive, collaborative culture committed to employee growth