FAST

Municipalities struggle to implement e-government

Citizens engaging with government processes encounter many different tools, UI’s, webforms and administrative levels. Customer journeys could be vastly simplified through electronic and automated administrative processes and services. Yet the most municipalities find these tools difficult to implement, causing them to score poorly on European benchmarks such as ‘government transparency’ and ‘service delivery’.

Putting e-government in the fast lane

FAST gathers experts in UX, UI, natural language processing and data linking to develop a rapid approach to e-government implementation in municipalities. Together, the consortium will optimize existing customer journeys though data linking and public data, and use them as models for new customer journeys. A flexible library of UI elements will allow for the generation of the customer journeys and usage monitoring. The project will be validated by a user group made up of different municipalities at various levels of e-government adoption.

Simpler, faster and reusable

Three main innovation goals have been set forth by the FAST consortium:

1. To automatically simplify customer journeys by cutting input requests, reusing data sources, harmonizing terminology and avoiding redundant interactions;
2. To make the generation of customer journeys of underdeveloped local authorities three times faster;
3. To determine the potential of using the project’s results in other domains and sectors.

Fostering trust, reducing dependency on outside parties

The FAST solution will not only be used by consortium partners to grow their knowledge and enhance competitive advantages. Because many other EU countries rank lower in e-government than Belgium, the potential value of the solution is significant.

“Through data linking, natural language processing and UX and UI innovation, the FAST solution will accelerate the adoption of e-government in municipal contexts and simplify customer journeys for key administrative processes.”