Automated, Yet Human-Centred Scheduling for Improved Home Care

The HACES project aims to safeguard and improve the quality of home care in Flanders through more efficient task scheduling. Its main objective is to develop automated scheduling techniques and decision support software. Not only should these be tailored to the complexity of the Flemish home care system, they should also take into account the implicit knowledge of human planners.

Challenging Schedules for Home Care

An ageing population, new family structures, migration, less informal care due to dual careers: our society is facing many changes that bring along various new care requirements. Home care organizations in modern society are under pressure to deliver the required services. Moreover, as a result of plummeting financial and human resources, fewer home caregivers need to carry out more tasks, faster than ever and for a broader diversity of people. Scheduling all of these tasks automatically, yet with the same sensitivity of human task planners, could create various benefits in terms of time, efficiency and coping with complexity.

Carefully Balance Automation and Human Knowledge

HACES will create a decision support system that combines high computational complexity with the knowledge of experienced human planners. The software should consider the same implicit factors as human planners, for example. It should also ensure flexible task planning in terms of duration and frequency, and aptly delegate tasks to other care providers - even non-professionals such as family members.

In doing this, the aim of HACES is threefold: 

  • scale down the home care scheduling process from hours to seconds; 
  • cut the number of unplanned tasks by at least 10%; and 
  • obtain a scheduling software that meets the expectations of home care planners everywhere. 

To achieve these goals, HACES unites complementary research partners, including home care organizations, research and software players in automated personnel scheduling, and experts in human-computer interaction.

“The HACES project combines human knowledge and high computational complexity into one automated task scheduling software - perfect for addressing the specific needs of the home care sector in Flanders, and beyond.”

Haces Leaflet 

HACES leaflet download


Automated, Yet Human-Centred Scheduling for Improved Home Care.


HACES is an imec.icon research project funded by imec and IWT.

It started on 01.10.2015 and is set to run until 30.09.2017.

Download as pdf

Project information


  • Gezinszorg Villers
  • Landelijke Thuiszorg
  • Thuiszorg Vleminckveld
  • SAGA Systems 


  • imec - mintlab - KU Leuven
  • imec - ITEC - KU Leuven


  • Project lead: Elsemarie Van De Wauwer
  • Research lead: Greet Vanden Berghe
  • Innovation Manager: Eric Van der Hulst

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